OUR POLICY

Payment Policy

We currently accept the following payment methods: cash, check, Venmo, Zelle, CashApp, and PayPal. Please note that we are unable to process credit card payments at this time.

​

Appointment Policy

Clients are required to provide a minimum of 48 hours' notice if they are unable to attend a scheduled appointment. We appreciate your cooperation and respect for our time, as we strive to provide the best service to all our clients. While we understand that emergencies may arise, a fee of $75 will be charged for any cancellations made with less than 48 hours’ notice or for no-shows. This fee will only apply if the appointment is canceled within the 48-hour window or in the event of a no-show. Additionally, if you are more than 15 minutes late for your appointment, we may be required to reschedule in order to accommodate other clients.

Please be advised that we do not offer refunds. Clients with a history of missed appointments may be required to provide a credit card on file in order to secure future bookings.

​

Service Adjustment Policy

We are committed to ensuring your satisfaction with the services provided. If you are not fully satisfied with your haircut, color, or other service, please contact us within one week of the original appointment, and we will gladly work to make the necessary adjustments.

​

Refund Policy

Refunds for salon services are not offered. However, if you are dissatisfied with the service you received, please notify us within two days of the appointment. We kindly request that you return to the salon within seven days for an in-person consultation so we may assess your concerns. If contacted within two days of the initial service, we will make every effort to address the issue by offering an adjustment with the original stylist at no additional cost.